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Patient Rights and Responsibilities
Patient Rights
Lakes Regional Hospital has adopted the following patient rights. These rights apply to all patients without regard to sex, cultural, economic, educational, or religious background, race, color, national origin, disability, age, type of illness or source of payment for care.

The patient has the right to:
• reasonable access to care;
• choose a personal physician;
• receive care in a safe setting;
• have a family member or representative of choice and physician notified promptly of their admission to the hospital;
• request or refuse treatment;
• considerate and respectful care;
• be fully informed in language and terms understood about information concerning diagnosis, treatment, and prognosis. The admitting nurse or the healthcare staff member providing initial assessment will inform the patient and/or family, when applicable, of this information;
• be treated with dignity;
• know the immediate and long-term financial implications of treatment choices;
• participate in the development, implementation, and revision of their plan of care and treatment;
• be informed about their health status and receive educational information regarding their health and illness;
• make informed decisions regarding care, including medical and surgical interventions and discharge planning;
• know the risks, benefits, and alternatives to treatments;
• be informed of hospital policies and practices relating to patient care, treatment, and responsibilities;
• expect reasonable continuity of care when appropriate and to other care options when hospital care is no longer appropriate;
• know the identity of all people involved in their care;
• be consulted in the planning of their health care, or to allow family members to participate in treatment planning if patient is unable to communicate, or unless the facility knows or has reason to believe the patient has specified in writing that they do not want a family member included in treatment planning;
• leave the facility even against the advice of his/her physician;
• formulate advance directives and to have health care providers follow the patient’s advance directives, including durable powers of attorney and healthcare proxies. The directives will be respected, and the patient’s representatives otherwise have the right to make informed decisions regarding patient’s care;
• to designate and receive visitors. These visitors will enjoy visitation privileges that are no more restrictive than those that immediate family members enjoy. The designated visitors will not be denied visitation privileges on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability;
• expect that the hospital will make reasonable response to request for appropriate and medically indicated care and services;
• participate in ethical questions that arise in the course of care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawal of life-sustaining treatment;
• be informed of business relationships which may influence the patient’s treatment and care;
• personal privacy, security, and confidentiality of information;
• be free from all forms of abuse and harassment;
• the confidentiality of their medical record and the right to access the information in their medical record in a reasonable time frame;
• access, request amendment to and receive an accounting of disclosures regarding personal health information as permitted under applicable law;
• be free from physical or mental abuse, and corporal punishment;
• be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time;
• to the safe implementation of restraint or seclusion by trained staff;
• appropriate assessment and management of pain;
• be informed of charges for services, available payment options, and notice of non-coverage;
• voice a concern or a grievance by:
- contacting the Patient Care Supervisor 24 hours per day at 712-336-1230,
- contacting the Vice President of Patient Care, Monday - Friday business hours at 712-336-8797. Response to concerns or grievances will be received within seven days.
- filing a complaint or appeal to Medicare by calling 1-800-633-4227 or writing Medicare Appeal, PO Box 9242, Des Moines, Iowa 50306
• seek review by the Quality Improvement Organization for quality of care issues, coverage decisions, and to appeal a premature discharge by contacting the Patient Care Supervisor or Vice President of Patient Care;
• access protective services;
• have cultural, psychosocial, spiritual and personal values, beliefs and preference respected;
• have these rights delegated to the designated or legal representative if the patient is unable, physically or mentally, to exercise these rights.

Patient Responsibilities
You as the patient have certain responsibilities as well. These responsibilities include but are not limited to your responsibility to:

• provide accurate and complete information relating to your health;
• follow the recommended plan of care and if unable to do so, you will notify your doctor or nurse;
• be honest and tell those who are caring for you exactly how you feel about things happening to you;
• be direct about everything that relates to you as a patient;
• notify your doctor or nurse about any changes in your health;
• know the medications you are taking as well as their purpose;
• understand your health problems and to ask your doctor or nurse about those things you do not understand;
• know the names and specialty of those who provide care for you;
• be considerate of other patients, hospital personnel, and hospital property;
• assure that financial obligations of your health care are fulfilled as promptly as possible;
• be actively involved in pain management.

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